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Technical Support Options

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You can submit a support ticket from our website by using the form below.



Web Support Form


Responses are typically within 2 hours during office hours. Support requests received after 2:00pm EST are typically responded to on the next business day.


*Ongoing technical support requires an associated annual fee. The fee is based on the number of licenses and the version you are using. Prior payment of support fees will be verified before support is provided. If your support fee payment is not current, you will be asked to bring it to "current" status or provide a valid credit card number that can be authorized and used to charge for support services. The charge for support if you have not paid the annual fee is $120.00/hour (one hour minimum). By keeping current with your version of Service Estimator, our support staff can more effectively assist you.


Holiday Closings:

All U.S. national holidays
The Friday following U.S. Thanksgiving
The week (or partial week) between Christmas and New Year's Day.


Note: If you are having a problem installing or running Service Estimator, please refer to the "Installation Guide" before contacting the technical support center. The information you need may already be documented for you.